GENERAL TERMS & CONDITIONS
Introduction
These are our general terms and conditions. They apply to any sale by Nikki’s Eats & Treats to any person (“the Customer” or “you”) of any product or products. Please ensure you read and understand our terms and conditions as you will be bound by them upon the existence of a contract.
Contact Details
Nikki’s Eats & Treats
327 The Hides
Harlow CM20 3QY
England, UK
Email: Nikkiseatsandtreats@gmail.com
English Only
Health
We are not trained medical practitioners and strongly suggest you visit a doctor or medical specialist before engaging in any diet.
Orders
By purchasing from our website you are making an offer to purchase our products. We can refuse any order for such reasons as:
– Products are out of stock
– No payment received
– A pricing or description error
– Orders from outside of the UK
Once your payment has been received your order will be confirmed by email. All products not confirmed by email will not be subject to the contract. If we are out of stock or a product is unavailable, we use another product as a substitute. When we do so we will confirm with a delivery slip or direct contact. Once your order is confirmed, we are under a duty to supply your products. We do not accept orders from outside the UK.
Prices
All prices are inclusive of VAT. Although we try very hard, it is sometimes possible the prices may appear incorrect. If a product bought is stated higher on the website than its actual price, you will always pay the correct price. If a product’s actual price is higher than the price displayed on the website, we will either cancel the order or use our discretion to allow the order. If the price has a big difference from the actual price (much higher), we do not have to provide you with the cost of the error price.
Delivery
We aim to deliver your meal plan weekly with our next-day UK delivery service. It is agreed by you that the property address details provided can receive our meal boxes without them becoming damaged or lost upon delivery or from carrying out your delivery instructions. Our courier will attempt to deliver one time. Your dispatch and delivery date will be confirmed by email. Our courier service may send you separate correspondence. Delivery will take place within normal working hours in the UK. Our courier may provide a more accurate time frame. Any suggested time frame is only a suggestion, not an accurate time. If your meal plan is not accepted it will be returned to us. In this circumstance, you will be billed as normal.
Our Diet Chef Plans
Our meal plans, which are designed for repeat subscription weekly, will continue unless cancelled. Each of our diet plans has a local free delivery option and a paid UK Delivery option. These can be cancelled by either you or us at any time. You may cancel your meal plan at any time during your subscription with us. Please allow us a few days to update our records. We will inform you if we wish to cancel the contract.
You may choose your preferred delivery date if an alternative to your scheduled delivery date.
If you cancel your subscription when meals have been prepared you will still be charged for that final delivery and meal plan. No cancellation fee is received if you cancel prior to this moment.
To cancel your subscription log into your account, or contact us directly.
Returns
If any product is unreasonably damaged or items are missing, we may charge you for the damaged or lost products.
If You Wish to Return Products Yourself:
Returns should be sent to:
Nikkis Eats & Treats
327 The Hides
Harlow CM20 3QY
You will be responsible for the charge of returning your meal plan. We will only supply a refund if the return reason lies at the fault of Nikkis Eats & Treats. We will issue the refund via the same method we received your payment.
If You Wish Us to Collect Products from You:
If you wish to arrange a local collection of your meal plan within the area of Harlow or the surrounding areas, please get in touch with us using any of our contact methods.
We will only supply a refund if the return reason lies at the fault of Nikkis Eats & Treats. We will issue the refund via the same method we received your payment.
Privacy
The personal data collected by us from you may be utilised by us to:
(i) Manage the delivery of goods to you
(ii) Pass information about you to our agents, advisors and employees to carry out services for us
(iii) Notify you about enhancements to our services such as functionality changes to the website, new services and special features, and offers or competitions we think you will find interesting
(iv) Market our goods and services and those of any third parties
(v) Contact you by mail, telephone, email, text message, or any other reasonable method
If you wish not to be contacted in regards to the marketing of our goods and services and those of any third parties, you can contact us by using the contact information set out above.
